đź“„ Important Note: Procedure for Reporting System Issues
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Important Note: Procedure for Reporting System Issues


To ensure we can help resolve system-related problems as quickly and effectively as possible, please follow the steps below when reporting any issue:

  1. ✅ Confirm Upgrade Status: If the customer has performed any software upgrade, make sure they have also completed a full cold reboot (power off for more than 5 minutes).
  2. 🎥 Record the Issue: Ask the customer to record a video of the operation process. This helps R&D clearly understand what happened.
  3. đź“ťCollect Complete Information: Please gather all of the following:

• Drone Serial Number (SN)

• Software Version

• User Account

• Date and Time of the Issue

• Detailed Fault Description

• App Logs and UAV Logs

• For crashes: include a video showing the surrounding environment and a flight link


With this complete information, Pegasus can assist in escalating the issue to HD and help resolve it faster.


Please note: Many crash-related tickets remain open due to missing or incorrect logs, which prevents effective analysis.